The intent of this Confidentiality Policy is to outline how Usher Compounding Pharmacy will ensure confidentiality and privacy, that is, a customer’s right to have identifiable personal and health information kept private.
Definitions for this policy are:
1. Information, such as:
2. Disclosure - includes access to, talking and/or writing about, communicating or discussing personal and/or sensitive information in any way.
A consumer/patient has a general right of access to information this pharmacy holds about them. Our pharmacy provides the capacity for a consumer/patient to access and, where necessary, correct their own information. The pharmacy provides the capacity for consumers to access and, where necessary, correct their own information.
If we do not let a customer know when collecting their personal information that we may disclose it to someone else or they have not given permission for this disclosure to happen, then usually the pharmacy cannot make such a disclosure. The pharmacy may disclose personal information in accordance with the Australian Privacy Principles - permitted health situations or permitted general situations. 1
Usher Compounding Pharmacy is committed to protecting an individual’s confidentiality and is subject to the Privacy Act (1988). The Privacy Act regulates the handling of personal information about individuals, including the collection, use, storage and disclosure of personal information, and access to and correction of that information. Information about the Privacy Act and the Australian Privacy Principles (APPs) can be found at:
Usher Compounding Pharmacy upholds the rights in the Community Pharmacy Service Charter and its staff are aware where the Charter is displayed publically in the pharmacy. The Charter can be accessed at:
Confidentiality practices in Usher Compounding Pharmacy include:
10. Each State/Territory has privacy and/or health record legislation regarding the retention and disposal of records. This applies to all types of information formats; including electronic records.To protect customers’ privacy rights destruction needs to occur by secure means.
11. Customers/patients may have access to their own records as described in the Privacy Act. This will be managed by authorised personnel.
This policy does not apply in situations where there is a ‘permitted general or permitted health situation’, such as:
Permitted general situations:
Permitted health situations:
In applying these situations, refer to the Australian Privacy Principles Guidelines available at www.oaic.gov.au
Responsibility for applying the policy
Action when the policy is breached
Breaches of this policy will be individually assessed and action taken by relevant pharmacy management as required. Such action may include a written warning or termination of employment, depending on the circumstances of the breach. Certain circumstances of breach may involve informing customer(s) concerned and/or review of internal confidential privacy procedures. Guidelines about what to do when there is a breach can be found at:
Complaints about alleged breaches of privacy can be made to the Privacy Commissioner at:
 Australian Privacy Principles: 16A, 16B.
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